Terms & Conditions

The air holidays and flights shown on this site are ATOL protected by the Civil Aviation Authority. We act as agents for licensed tour operators. The relevant ATOL number is displayed with each holiday shown. Click on the ATOL logo if you want to know more. As travel and booking agents we act only as Agents for the Principals actually providing the relevant services and with whom your contract will be made. We shall not be liable for any act or default on the part of such a Principal or its agents or servants. All holidays shown are subject to availability.

Your Holiday Contract

Except where otherwise specified, we JLM Travel, of 2a, St. Mary's Green, Whickham, Newcastle upon Tyne NE16 4DN act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase ("arrangements") or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements.

Your contracts for flights and accommodation are separate transactions, with separate suppliers and have no relationship with each other. Should either element of your travel arrangements be amended or cancelled by the supplier, JLM Travel will make every effort to provide suitable alternative arrangements on your behalf, but cannot accept any financial responsibility.

Special Requests

Any special requests made by you are passed on to the suppliers. The accommodation suppliers will pass those requests to the hotelier, but no guarantee can be made for any request.

If any member of the party has a disability, you are advised to call us before you make a booking online as many airlines operate strict guidelines to the number of passengers carried with a disability. We can arrange airport assistance with the relevant airline for all customers booked.

Accommodation Ratings and Standards

All accommodation ratings and descriptions featured on this site are those provided by the supplier. Standards and ratings may vary between two suppliers at the same accommodation. JLM Travel cannot accept any responsibility for any inaccuracies in the relevant descriptions. As safety standards vary outside the UK, JLM Travel recommend that our customers familiarise themselves with relevant safety information upon arrival into the resort.

Credit Card Charges

We do not make any charges for payments by debit card. Payments by credit cards are subject to a 2% handling fee.

Amendments & Cancellations

You are advised that any amendments made for names, dates, etc. will incur an administration charge from the supplier(s). JLM Travel also charges an administration fee. Other fees vary according to supplier. You will be notified of the exact charges at the time of amendment. You are advised that JLM Travel is not bound to comply with any request for amendment or cancellation. Any amendments or cancellations must be made in writing to JLM Travel. by post, fax or e-mail. We are unable to accept any requests verbally for changes or cancellations. It is your responsibility to ensure that we have received any correspondence sent. Please ensure that you have received written confirmation of any changes that have been requested to your reservation prior to travel. If additional persons are added to your booking this is done on the understanding that they accept all booking terms and conditions.

Cancellation of your booking will incur a fee from the supplier. This may differ from the deposit paid and will be dependent on the proximity of the cancellation date to the date of departure. Any difference between the cancellation fee and the deposit paid will be payable in full with immediate effect. In the event of non-payment, legal action will be taken to recover all monies due, plus associated legal costs.

Please note: If we are booking a flight(s) on your behalf with an airline which is a low cost carrier, for example ‘Flyglobespan’, you should note that such carriers normally operate independently of each other and are normally quite inflexible. Furthermore, they will invariably charge more for amendments once the booking has been made and levy high cancellation charges. For the avoidance of doubt, when we book a flight with a low cost carrier on your behalf, you are agreeing to that low cost carriers' booking conditions including those setting out their amendment and cancellation charges which are available on their website.

Any amendments to bookings will be charged at a standard fee of £25.00 per person in addition to the operator fees. Flight only bookings are subject to £25.00 per person fees. Cancellation fee for Accommodation only bookings are charged at 25% of the cost per booking. Any other cancellations, unless 100% charges apply, will be charged at £25.00 per person plus any operator fees. We cannot accept any financial responsibility for any double bookings made. If you are in any doubt that your initial booking has not been made, please call our customer service department on 0871 472 1200 BEFORE attempting to make a further booking.

Insurance

It is a booking condition of all tour operators and suppliers that you have adequate travel insurance. In the case that you decline insurance you may be asked to sign an indemnity form or provide details of alternative cover.

Balance Payments

All final balances must be paid 12 weeks prior to departure. If they are not paid we reserve the right to cancel the reservation.

Passports, Visas and Health Certificates

Passengers must be in possession of a valid passport and necessary visa(s) and health certificates. In case of passengers being refused entry by any immigration or other authority all repatriation costs are to be borne by the passenger.